Effective communication skills

The aim of communication is to get our message across to others clearly and unambiguously. For this, we must understand what our message is, who the audience is and how it will be perceived. We must weigh-in the circumstances surrounding our communications, such as the situational and cultural context. 

Effective communication and soft skills not only improve relationships, but also improve efficiency. Communicating effectively is characterised by such things as active listening, conflict management, positive body language, and asking the right questions. (https://ncert.nic.in/textbook/pdf/kect108.pdf). 

The ability to communicate effectively in speech and in writing is one of the most valuable personal and professional skills. Sending messages and information so they are understood as intended and produce the desired effect demands certain technical competencies and interpersonal capabilities.

Communicating effectively relies on credibility. Mistakes in grammar and spelling, incompleteness, and errors in logic can have a negative impact on the audience’s perception of the sender’s credibility. As a result, the communicator’s ability to persuade or otherwise influence the recipient is diminished.


Yeats et al. “Soft Skills For Effective Communication”, Copyright © NCERT, Retrieved November 18, 2021 from https://ncert.nic.in/textbook/pdf/kect108.pdf