Jun 24

Emotion control and Stress Management

Interpersonal skills are the behaviours and tactics a person uses to interact with others effectively, both individually and in groups. They include a wide range of skills, but particularly communication skills such as listening and effective speaking. They also include the ability to control and manage your emotions. You will find out how your emotional […]

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Jun 11

Social – awareness

Negotiation and conflict resolution When two or more parties wish, through communication, to reach an agreement, which will reconcile their respective interests, this process is called negotiation (Negotiate to Resolve Conflict, 2020). Conflict arises when two or more parties have different interests, opinions, values or problem-solving strategies and when one party feels that the other […]

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